Version 1.0 · June 2026
GOCO provides flat-rate shipping for all GOCOSHOP online purchases via Australia Post. GOCO is the principal for all postage arrangements. Shipping is charged to the Buyer at the applicable flat rate set out in the GOCOSHOP Fee Schedule (Fees & Charges), provided at onboarding and available on gocoshop.com.au. GOCO pays Australia Post the actual cost and absorbs any difference. Boutiques do not pay for shipping.
Following order confirmation, boutiques must pack the Item and drop it at an Australia Post outlet within 24 hours (next business day if Sunday or public holiday). Boutiques must use the GOCO prepaid label and must not use alternative carriers without GOCO's prior written consent.
Once the label is scanned at drop-off, GOCO will send a tracking notification to the Buyer by email. GOCO is not responsible for Australia Post tracking accuracy once the parcel is in their network.
These are estimates only. Delays during peak periods may occur.
Contact hello@gocoshop.com.au with your order number. GOCO will lodge an Australia Post enquiry. Resolution may take 5–10 business days.
GOCOSHOP does not currently offer international shipping.
All Items come with guarantees that cannot be excluded under the Australian Consumer Law. The Boutique is the seller and is responsible for consumer guarantee obligations. GOCO facilitates resolution but is not the seller.
GOCOSHOP does not accept change-of-mind returns on preloved items. FAIR-graded items sold with disclosed flaws do not constitute grounds for return where flaws were accurately described.
If an Item arrives materially different from its listing, contact the Boutique within 48 hours of delivery via your order page with: order number, clear photos, and description of the discrepancy. The 48-hour window is strictly applied.
Valid claims include: condition materially worse than graded; wrong size, colour, or brand; item is entirely different; significant undisclosed flaws.
The Boutique must respond within 24 hours. If parties cannot agree within 5 business days, contact GOCO at hello@gocoshop.com.au. Where GOCO determines a claim is valid and the Boutique is unresponsive, GOCO may issue a refund and recover the amount from the Boutique's next payout.
Approved refunds are returned to your original payment method via our payment processor within 5–10 business days. Shipping fees are non-refundable unless the return is due to Boutique or GOCO error.
If an item sells in-store before the Boutique confirms your online order, the Boutique marks it unavailable and you receive a full automatic refund. No return required.
Unresolved disputes may be directed to Consumer Affairs Victoria (1300 55 81 81) or the ACCC.